WARRANTY AND REPAIRS
FUTURE MAINTAINANCE/REPAIRS: Please contact our representative at sales@zavaladoors:com and customerservice@zavaladoors:com if your door needs maintenance or repairs to be performed. A service request via email has to be submitted along with pictures explaining the problem and an assessment will be performed to consider if it’s covered by warranty. Please include your name, address and telephone number and our customer service rep will get back to you.
ZAVALA DOORS warrants its product to be free from defect in material and workmanship (excluding finish) for a period of FIVE (5) Years from the date of sale to the user and will repair or replace any defective product or parts at ZAVALA DOORS sole discretion. ZAVALA DOORS warrants product finish to be free from defect for a period of TWO (2) Years from the date of sale to the user and will repair at ZAVALA DOORS sole discretion. Since each ZAVALA DOORS product is handcrafted, there will be variances in the design, finish and overall appearance. Some designs may dictate that slight variances occur to preserve strength and rhythm of the design, depending upon the configuration of the door, gate, window, insert or any other product built by ZAVALA DOORS This warranty does not cover: non- ZAVALA DOORS products; (i.e. pullhandles, or items added to the unit after the sale); weather stripping, and threshold; products that have not been paid for in full; problems caused by improper storage, handling, installation, finishing, use, modification, or maintenance; Acts of God; accidents, including accidental glass breakage (Insulated Glass is covered by warranty provided by glass manufacturer); products subjected to conditions outside their design limitations; minor imperfections in the metal that do not affect the product's structural integrity; minor variations in finish color; normal wear or discoloration of finish (ZAVALA DOORS finishes may vary in places due to the frequency of use. ZAVALA DOORS does not consider this to be a defect, but rather a normal process, and over time enhances the naturally aging appearance of the metal and finish); finish problems caused by mechanical damage or abrasion; damage caused by acid rain, salt spray, or other corrosive elements; problems caused by high humidity (condensation and frost); discoloration of non-visible parts; wood rot due to improper maintenance or installation; or problems due to water leakage which is not the fault of the ZAVALA DOORS product. In no case does this warranty cover the costs of finishing any repaired or replacement product or component or any trim or other carpentry work that may be required. Replacement products will be the closest equivalent to current product and may not exactly match the original. The warranty on any replacement product will extend for the balance of the original warranty period. ZAVALA DOORS will not be responsible for problems or damages caused by deficiencies in building design, construction, maintenance, failure to install our products in accordance with approved methods,or the use of our products in systems, such as barrier wall systems, which do not allow for the proper management of moisture within the wall system. NEITHER ZAVALA DOORS. NOR ANY SELLER OF ZAVALA DOORS PRODUCTS WILL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES (WHETHER UNDER THEORIES OF TORT, STRICT LIABILITY, CONTRACT, WARRANTY OR OTHERWISE) WHICH MAY RESULT FROM A PRODUCT DEFECT OR MALFUNCTION. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.